+ What services do you offer?

We provide Dog Walking, Puppy Care and In-Your-Home Pet Sitting services. Special requests? Please let us know, we're always looking for ways to extend our services.

+ What areas do you service?

The Tail Trail serves Bergen County, New Jersey.

+ How do I sign up for your services?

You can either call us on 201-669-7525, email us at info@thetailtrail.com, or click and complete our Contact Us form. We will then arrange for your complimentary consultation. This meeting will give you an opportunity to discuss your specific needs and, of course, allow us to meet you, your dog(s) and/or cat(s) face to face.

+ Are you bonded and insured?

Yes, The Tail Trail is bonded and insured. What this means to you as a Tail Trail client is quite simple ..... complete peace of mind! We take full responsibility for your dogs and cats when you put them in our care. In other words, your dogs and cats are covered, as well as your possessions, while in our care. Having these policies in place demonstrates a level of professionalism and commitment to you and your pets.

+ How do I pay for services?

We accept cash, check or credit card, in advance of service.

+ What is your cancellation policy?

24 hours cancellation notice is required for all dog walking services. For dog and/or cat sitting, 48 hours cancellation notice is required. Cancellations received less than the prescribed time are subject to a 50% cancellation fee.

+ Do you charge a holiday fee?

Yes. An additional $10 charge per visit will be applied when providing our Pet Care Services on a Holiday.

+ What is the purpose of the initial interview?

We provide a complimentary in-your-home consultation so we have a chance to personally meet with you and your dog or cat. In addition, this meeting will provide us the opportunity to discuss your specific pet care needs, as well as our services. To schedule an appointment, please either click and complete our Contact Us Form, give us a call on 201-669-7525, or email us at info@thetailtrail.com.

+ Should I call or email you when I need to get in touch?

Phoning, texting and emailing are all good ways of contacting us, as we check our emailbox and voicemail often.

+ Is the information I give you kept private?

Yes. The Tail Trail is committed to keeping all information we receive from our clients and staff confidential, and we will not disclose any of your personal information, including your mailing address. The Tail Trail will only use your information as a means to take excellent care of your dog, cat and home while you are away.

+ Can I make last minute arrangements?

Yes, though we prefer advance notice. If, however, we are unable to provide you with the service you request, we will do our very best to find the next best solution to meet your needs.

+ Can you provide references?

Absolutely! We come with glowing reviews from many satisfied clients. Our clients want to let you know the great job we do for them.

+ Is there a minimum number of walks required to use The Tail Trail?

No. We provide dog walking services Monday through Friday and on weekends too, and do not require a minimum number of days. However, most of our clients ask that we walk their dogs every day of the work week - Monday through Friday. Providing our dog walking service each week is clearly our preference, as daily exercise, on a consistent basis, is best for your dog(s).

So contact us today and get your dogs started!

+ How do you screen your Sitters?

The Tail Trail performs a comprehensive background check through Certified Background (criminal, residency history, social security verification and nationwide sexual offender index) for all of our Sitters, as well as for those involved with providing our dog walking service. In addition, each Sitter is carefully screened, interviewed, trained and joined in the field. We also encourage our clients to give us feedback on the Sitter after every assignment.

+ Why should I not hire my neighbor’s child or a low cost pet sitter?

In most cases, you get what you pay for. All of The Tail Trail staff members are professionally trained, bonded and insured.

+ When can I expect to meet my Sitter?

Once we have scheduled service, we will arrange to have your sitter stop by to meet you, if requested.

+ How do I pay for services?

We accept cash, check or credit card, in advance of service.

+ Can I hire my Sitter directly without going through The Tail Trail?

No. Please do not place our staff in an awkward position by offering dog and/or cat sitting or dog walking employment outside of The Tail Trail. All of The Tail Trail staff are prohibited from soliciting or accepting employment opportunities directly from clients of The Tail Trail. We thank you in advance for honoring this policy.

+ Can you give my dog or cat medication while I'm away?

Yes, as long as your dog or cat does not pose a threat to themselves or our staff.

+ I have to go away on very short notice and have no time to meet the Sitter. Can I still book your Dog and Cat Sitting service?

Yes, as long as we have previously met with you and your dog or cat, and have prepared and have on file, your Pet Care Schedule.

+ Do you board dogs or cats at The Tail Trail?

No, we do not provide boarding services, as we believe the best way to care for dogs and cats are in their own homes.